Payment

All internet orders to be paid for at the time of ordering.

General terms

Copyright: All design, text, graphics, and the selection, alteration and arrangement of these elements are the copyright of Patternation.

In the rare case that you discover that a product is defective in some way or is faulty, we guarantee a full replacement or refund will be made at no charge. Please do note that you must check all wallpaper products for faults before and during hanging. Should the packaging appear to be damaged this may not have any bearing on the condition of the contents of the packaging. Any abnormal appearance on the packaging at the point of delivery must be endorsed upon the delivery advice.

FREE Carriage

All UK orders of wallpaper rolls are eligible for FREE standard delivery. Delivery times normally take up to 3 weeks. We do our utmost to provide the most reliable service possible, however we recommend that you allow enough time for your goods to arrive before committing to contractors or decorating services.  Delivery times stated by us are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivery of goods.

Returns

As most of our goods are manufactured to order we do not accept returns other than where they are faulty. It is good practise to inspect all products before use in case of any exceptions.  In the event of a fault, please contact us within 14 days of receipt of your order to arrange a full refund or replacement. Please note no refunds can be given once the goods have been cut, treated or altered in any way. We may ask you to send us a photograph or a small sample of the fault, so please don’t return the product before giving us a call or an email.  In the event of a faulty product return, we will refund the cost of returning the goods to us. Additionally any replacements will be despatched free of charge.

Samples

Samples will be sent by 1st class mail. Please allow 5 working days for delivery of samples.

International Delivery

For delivery outside the United Kingdom please contact us for delivery prices.

Trade Payment terms

All trade orders require a deposit of 50% with order and payment of the 50% balance prior to despatch.